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Remote Support 2 min read • Published on May 26, 2026

How to Connect to Remote Support Assistance

Step-by-step instructions on downloading, running, and connecting to our remote control system for live technical support.

If you are working with an MHK technician and need to share your screen, you can start a secure remote control session. This guide explains how to quickly download and launch our remote support agent.

Step 1: Request a Session Code

Before starting, contact our support team. Your technician will provide a unique session link or a 5-digit session code.

Step 2: Launch the Support Tool

  1. In the Client Portal, click the Start Remote Session button or go directly to our connection page.
  2. If prompted, enter the 5-digit code provided by your technician.
  3. A small client application will begin downloading automatically (usually named MHK_Support_Client.exe on Windows or .dmg on macOS).

Step 3: Run the Application

  1. Open your browser’s downloads folder and double-click the downloaded file.
  2. If Windows Defender or macOS security prompts you with a warning, select Run Anyway or Allow.
  3. The remote control agent will open and establish a secure connection.

Step 4: Grant Permissions (macOS Only)

If you are on a Mac, you must grant Screen Recording and Accessibility permissions:

  1. Open System Settings > Privacy & Security.
  2. Under Screen Recording, ensure the Remote Support client toggle is turned ON.
  3. Under Accessibility, ensure the Remote Support client toggle is turned ON.

Once connected, your technician will be able to see your screen and control your mouse/keyboard to resolve your issue. You can end the session at any time by closing the remote application window.